1. What are the advantages of using the Internet as the infrastructure for electronic commerce and electronic business?
2. How is the Internet changing the economics of information and business models?
3. Name and describe six Internet business models for electronic commerce. Distinguish between a pure-play Internet business model and a clicks-and-mortar business model.
Eight business models are listed, they are:
4. Name and describe the various categories of electronic commerce.
The three major types of electronic commerce are:
· Business-to-consumer (B2C):
· Business-to-business (B2B):
Consumer-to-consumer (C2C):
Another way of classifying electronic commerce transactions is in terms of the participants’ physical connections to the Web over wired networks or mobile commerce.
5. How can the Internet facilitate sales and marketing to individual customers? Describe the role played by Web personalization.
6. How can the Internet help provide customer service?
7. How can Internet technology support business-to-business electronic commerce?
8. What are net marketplaces? Why do they represent an important business model for B2B e-commerce? How do they differ from private industrial networks?
9. Name and describe the principal electronic payment systems used on the Internet.
The principal electronic payment systems for Internet commerce are:
digital credit card payment
digital wallets
micropayments systems
accumulated balance digital payment systems
stored value payment systemssmart card
digital cash
peer-to-peer payment system
digital checking
electronic billing presentment and payment system
10. Why are intranets so useful for electronic business?
Their benefits include:
11. How can intranets support organizational collaboration?
12. Describe the uses of intranets for electronic business in sales and marketing, human resources, finance and accounting, and manufacturing.
Intranets can be used for electronic business in:
Sales and marketing—t
Human resources—
Finance and accounting—
Manufacturing and production—
13. How can companies use Internet technology for supply chain management?
Some of the many uses of Internet technology for supply chain management are:
14. Describe the management challenges posed by electronic commerce and electronic business on the Internet.
15. What is channel conflict? Why is it becoming a growing problem in electronic commerce?